Privacy Policy

Last updated: August 2, 2026

Tenhouse ("the app", "we", "us") is a real-time multiplayer card game for Android and iOS. This policy explains what information the app handles, how it is used, and the choices you have.

Summary

• No sign-up form. The app creates an anonymous account for you automatically. We do not ask for your email address, password, or phone number.
• No advertising or behavioral profiling. We do not sell your data or use it to target ads.
• You choose a name (first and last), avatar, and region (and, for some regions, a state or subdivision) during setup. Only your first name is shown to other players.
• Your profile and game progression are stored in our cloud database so they sync across sessions and devices tied to your account.
• Friends, invites, and online status use your profile information as described below.
• We collect limited analytics, crash, and diagnostic data through Google Firebase to understand usage and to find and fix bugs (see below). This is not used for targeted advertising.
• Active match data on our game server is held in memory only for the duration of a game session.

Information We Collect

Information you provide

• Name — the first and last name you choose during setup, stored in our database. Only your first name is shown to other players — both the players you are matched with and your friends. Your last name is not shown to other players.
• Avatar — one of a fixed set of built-in cartoon avatars you select. This is a preset choice, not an uploaded image or photo.
• Region and state — the country or region (and, where applicable, state or subdivision) you select during setup. This is information you choose; we do not collect GPS or precise location data.

Account and profile data

When you first open the app, we create an anonymous account for you through our authentication service. No email or password is required. Your account is linked to:

• A randomly assigned Profile ID (shown as a short numeric code, e.g. 1234) that other players can use to send you friend requests.
• Game progression — experience points (XP), level, games played, games won, and related stats, stored in our database and synced with the app.
• Session credentials — access and refresh tokens stored on your device so you stay signed in.

Friends and social features

If you use friends or private-room features, we store and process:

• Friend requests and friendships — who you have sent requests to, received requests from, or are friends with.
• Room invites — invitations you send or receive to join a private game.
• Online presence — whether you appear online to friends, based on your connection to our server (not GPS).

Your Profile ID, first name, and avatar are visible to friends and to players you interact with through these features.

Analytics, crash, and diagnostic data

To keep the app stable and understand how it is used, we use Google Firebase (Firebase Analytics and Firebase Crashlytics). These services automatically collect information while you use the app and when it crashes or encounters certain errors. This may include:

• Crash reports — stack traces and error details needed to diagnose what went wrong.
• Device and app information — such as app version, operating system version, and device model.
• Usage and analytics events — for example app opens, screens viewed, and in-app actions, so we can understand how the app is used, measure performance, and fix problems. We use these to operate and improve the app, not to build advertising profiles.
• Advertising ID — on Android, Firebase Analytics may access your device's advertising identifier, a resettable ID managed by Google Play. We use it only for analytics and measurement, never to show you targeted ads. You can reset or delete this identifier in your device settings.

This data is tied to an anonymous, Firebase-assigned installation identifier (and, on Android, the advertising ID) rather than to your name or Profile ID, and it is not shown to other players.

Information stored on your device

The app also keeps the following locally on your device:

• Session tokens — so you do not have to sign in again each time you open the app.
• Cached profile and settings — for faster loading and offline viewing of some screens.

You can remove locally stored data by clearing the app's data or uninstalling the app. Cloud profile data remains until you delete your account (see below).

Information shared during gameplay

When you join a match, your first name, avatar, Profile ID, and progression stats (such as XP, level, and win record) are sent to our server and shown to the other players at your table. Your last name is not shared with other players.

Technical information

• When your device connects to our game server, our hosting provider processes standard connection information such as your IP address as a normal part of delivering the service. We do not use this to identify you or build a profile.
• The app sends its app version and platform (Android or iOS) to our server to check whether an update is required.

Information We Do Not Collect

To be explicit, Tenhouse does not collect or access:

• Your email address, password, or phone number
• Your GPS location or precise geolocation
• Your contacts, photos, camera, microphone, or files

We do not use your information for targeted advertising, behavioral ad profiling, or cross-app tracking, and we do not sell it. The advertising identifier described above is used only for analytics and measurement.

On Android, the app does not request access to sensitive device data such as your location, contacts, camera, microphone, or files. It uses the INTERNET and network-state permissions to connect to our servers, along with the advertising-ID and related permissions added by Firebase Analytics as described above.

How We Use Information

We use the information above solely to:

• Create and maintain your anonymous account and profile
• Run multiplayer matches and show players to one another during a game
• Power friends, room invites, and online presence
• Save and sync your profile, avatar, region, and progression between sessions
• Prompt you to update the app when a new version is required
• Diagnose crashes, fix bugs, understand how the app is used, and improve app stability and performance
• Enforce our Terms and keep the service safe

We do not sell your information, and we do not use it for advertising or profiling.

How Information Is Shared

• With other players: your first name, avatar, and Profile ID are visible to the players you are matched with and to your friends. Your in-game stats (such as XP, level, and win record) are shown to the other players at your table during a match.
• With service providers: we use third-party cloud infrastructure to provide anonymous authentication and to store profile, friends, and related data in a hosted database. These providers process data on our behalf under their terms and privacy policies.
• With our hosting provider: our game server runs on a third-party cloud hosting provider, which processes connection data on our behalf to host real-time gameplay.
• With our analytics and crash-reporting provider: we use Google Firebase (Firebase Analytics and Firebase Crashlytics) to collect and analyze usage, crash, and diagnostic data on our behalf. This data is used only to operate and improve the app.
• App distribution: the app is distributed through the Google Play Store and Apple App Store, which have their own privacy practices.

We do not share your information with other third parties for their own marketing purposes, and we never sell it.

Data Retention

• Cloud profile: your profile, progression, friends, and related account data are kept in our database until you delete your account in Settings or we remove it for a violation of our Terms.
• Analytics, crash, and diagnostic data: retained by Google Firebase for as long as needed to investigate issues and improve the app, then deleted or aggregated according to their retention practices.
• Game server: active match and room data on the game server is held in memory only for the duration of a session. It is not written to a long-term match-history database and is discarded when the match ends or the server restarts.
• On your device: session tokens and cached data stay on your device until you clear the app's data, uninstall the app, or delete your account.

Children's Privacy

Tenhouse is intended for a general audience aged 13 and over. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will address it.

Your Choices and Rights

• You can change your avatar at any time from your profile. Your name and region are set during initial setup.
• You can delete your account at any time from Settings. This permanently deletes your cloud profile and associated data, including friends and progression, subject to our data processors completing deletion.
• You can remove locally stored data by clearing the app's data or uninstalling the app. Uninstalling also stops further crash reports from that installation.
• Depending on where you live (for example, under the GDPR or CCPA), you may have additional rights regarding personal data. Contact us below and we will respond within a reasonable time.

Security

We use secure, encrypted connections between the app and our servers. No method of transmission or storage is completely secure, but we work to protect your data and collect only what we need to run the service.

International Users

The app may be used from anywhere. Our servers, database, hosting providers, and crash-reporting provider may process data in the United States and other countries where they operate. By using the app you understand that your data is processed as described in this policy.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above and, where appropriate, noted in the app.

Contact

If you have questions about this policy, contact us at:

Tenhouse
Email: tenhousesupport@gmail.com